Earnest Analytics

Chewy’s Battle to Retain Customer Loyalty

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Chewy was a clear winner from the pandemic induced e-commerce and pet adoption boom. This note dives into the health of Chewy’s customer cohorts, highlighting customer count drivers and competitive pressures critical for understanding the Pet space. Key insights in this report include:

Expected growth for Chewy's 3Q23 sales


Retention rates for pre- vs post-COVID customer cohorts


Chewy's market share in the Pet Supplies category

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